FAQ

• Can I order the products shown on the website?

  Yes!
  Please note that we’re just getting started, and at the moment all items are available only through limited preorder windows announced in advance.

 

• How can I place a preorder?

  When a preorder window is open, all information and instructions are displayed directly in the forms on the website.
  You’ll also receive a confirmation email once your request is approved.
  

 

• How long do preorder windows stay open?

  It varies from drop to drop.
  Dates are always announced on through newsletter and social channels.

 

• How long does it take to get my order?

  Production takes about 2 weeks from the closing date of the preorder window. Orders are shipped within 5 business days after production is completed.
  Please refer to our Shipping Policy for full details.
  

 

• Do you ship internationally?

  Yes, we do.
  All preorders are manually confirmed via email.
  For orders outside the EU, we reserve the right to accept or decline the preorder based on feasibility and shipping constraints.
  Any customs duties or additional fees are the customer’s responsibility.
  Please refer to our Shipping Policy for full details.
  

 

• Can I request a refund?

  Please refer to our Refund Policy for full details.
  Since all items are produced on demand, refunds follow specific conditions listed there.
  

 

• What if my item arrives damaged or defective?

  All items are produced on demand and inspected before shipping.
  If something slips through, contact us immediately at support@ultimatelyalone.com with photos and details.
  You can also refer to the Refund Policy for more information.
  

 

• Will there be future drops?

  Yes.
  We’re at the beginning of our journey and new drops will be released regularly.
  Follow us on @ultimatelyalone_og to stay updated.